School IT Team
Technology Overview
Welcome!
The Sutton Tech team is committed to equipping teachers, students, and administrators with the essential tools and resources for a successful 2025–2026 school year. Our mission is to support educators in creating a transformative learning environment that is inclusive and engaging for all learners.
Technology Support for the 2025–2026 School Year Will Include:
- Equipping educators with the skills and knowledge to independently integrate technology into their classrooms.
- Ensuring compliance with HISD and federal copyright policies.
- Maintaining the functionality of instructional devices, including laptops, interactive white boards, projectors, and more.
As of July 1, 2025, the HISD IT Service Desk has transitioned to a new support model for the 2025–2026 school year. You now have access to a variety of self-service tools, automated support, and AI-driven solutions to assist with your technology needs.
Password Reset
- Staff can reset their passwords using the Ask IT Password Reset tool. The HISD service desk is no longer available to reset staff passwords.
- Password Reset Page
- Students can have their passwords reset by Mrs. Piñera.
The HISD Solution Center
Explore the HISD Solution Center for a wealth of resources, including quick reference guides, training materials, FAQs, and how-to videos. These resources are designed to help you troubleshoot and learn independently.
Connecting Clever Touch Boards:
Go to the "Software Center" icon on your desktop. Search for "Clever Share". Install and follow the steps to connect your laptop to your board.
Troubleshooting:
The district has created a chatbot specifically for HISD with possible solutions to technology issues.
Request Help and Student Password Reset Request:
Sutton Tech Team & Support
| Name | |
|---|---|
|
Erica Piñera Campus Technology Contact and Web Liason |
P00106374@houstonisd.org |
|
Caitlin Pffafenbach Web Team |
CPFAFFEN@houstonisd.org |
|
Yesli Jimenez Web Team |
Yesli.Jimenez@houstonisd.org |